ServiceMax Zinc Download

Zinc Real-Time Communication connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing the organization to reduce mean time to repair, boost customer satisfaction and improve employee engagement. Instead of turning to non-compliant consumer apps, service teams can now turn to a powerful, yet easy to use, team communication platform purpose-built for their needs ServiceMax Zinc.

Hotline Communication:
Connects technicians to the right expert instantly with Hotline bots
Bypass long call canter queues and email exchanges to get information quickly and efficiently
Track every request
Measure resolution times, quality of internal service, and adapt Hotline staffing to changing demands

Broadcast Communication:
Broadcast information in real time to your teams mobile devices
Alerts fill the screen, requiring team members to interact with the message to continue in the app
Target a specific group of employees based on critera such as group membership, department, location, work skills, or role

Team Communication:
Communicate 1:1 and in groups
Text, voice, video, content sharing and location sharing
Conversations linked to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for easy reference and access

Security:
Military-Grade Encryption
Customer Data Security
Data Center Security
Application Security
Business Continuity and Reliability

Privacy:
Data Ownership
Custom Data Storage and Deletion
Multi-Factor Authentication
SSO and SAML 2.0